Frequently Asked Questions

isd7 requires identity verification before processing withdrawals and as part of our anti-money-laundering obligations. Accepted documents include a valid CNIC (Computerised National Identity Card), passport or other government-issued photo ID. You may also be asked to provide proof of address — such as a recent utility bill or bank statement — and, in some cases, evidence of your payment method. Upload clear, legible copies through your account dashboard.

No. Each person is permitted to hold only one active account on isd7. Operating multiple accounts — whether under the same name or different details — is a violation of our Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any pending bonuses or balances. If you have accidentally created a duplicate account, please contact [email protected] immediately so we can resolve the situation.

The isd7 platform is strictly for adults aged 18 and over, or the higher minimum age required by the applicable operator or licence jurisdiction. Age is verified at registration and again during KYC document review. Any account found to be operated by a person below the minimum age will be closed immediately. Users are responsible for understanding and complying with the laws applicable in their own location — including any local restrictions on online gambling.

If you have forgotten your password, use the "Forgot Password" option on the login screen. Enter the email address associated with your isd7 account, and a secure password-reset link will be sent to your inbox. The link is time-limited, so use it promptly. If you do not receive the email within a few minutes, check your spam folder. For further account access issues, contact our 24/7 support team via live chat on your dashboard or by emailing [email protected].

You can update certain profile details — such as your phone number or communication preferences — directly from the account settings section of your isd7 dashboard. Changes to core identity information (name, date of birth) may require supporting documentation and manual review to maintain KYC compliance. To request a core detail update, contact [email protected] with a brief explanation and the relevant supporting document attached.

isd7 supports a range of payment options familiar to Pakistani users. Common references include mobile wallets such as Easypaisa and JazzCash, bank transfer services such as Raast, and major commercial banks including HBL, UBL, Meezan Bank and Bank Alfalah. Please note that these names are provided as contextual references only — isd7 does not claim that any of these providers endorse, support or are affiliated with gambling services. Actual available methods are displayed at checkout and may vary.

Minimum deposit amounts vary depending on the payment method selected. As a general guide, entry-level deposits typically start from PKR 500, though specific thresholds are shown at the time of deposit for each available method. There is no fee charged by isd7 on standard deposits, but your payment provider may apply their own transaction charges. Always review the deposit summary screen before confirming any transaction.

Withdrawal processing times depend on your verification status and chosen payment method. Accounts that have completed KYC verification typically see faster processing. Internal review is generally completed within 24 to 48 hours; the time for funds to reach your account after that depends on your payment provider. Bank transfers may take 2–5 business days, while mobile wallet withdrawals are often quicker. These are estimates provided by the operator and are not guaranteed.

Withdrawals may be delayed for several reasons: pending KYC document verification, an active wagering requirement attached to a bonus, a security or fraud review triggered by account activity, or a mismatch between the withdrawal method and the original deposit method. If your withdrawal has been held for longer than the stated processing window, contact our support team via live chat on the isd7 dashboard or email [email protected] with your account details and transaction reference.

Withdrawal limits depend on your account tier, verification level and the payment method in use. General limits are outlined in the Terms & Conditions. High-value withdrawal requests may be subject to additional identity verification steps before processing begins. If you anticipate a large withdrawal and want to understand the applicable limits in advance, reach out to our support team who can guide you through the process without delay.

Yes. Cricket is one of the most popular sports on the isd7 platform, and Pakistan-focused competitions feature prominently in the sportsbook. This includes PSL (Pakistan Super League), T20 internationals, ICC tournaments such as the Cricket World Cup and T20 World Cup, as well as bilateral series involving the Pakistan national side. Markets typically cover match winner, top batsman, total runs, over-by-over outcomes and more, depending on the event.

Yes, isd7 includes a live in-play betting section where you can place wagers on sporting events that are already underway. Odds update in real time based on match developments — for example, the fall of a wicket during a PSL game or a goal in a football match. The in-play section is accessible from the sports lobby on your dashboard. Live betting moves quickly, so review your selection carefully before confirming any wager.

The isd7 live casino streams real-time table games hosted by professional dealers. You join a live-streamed table — roulette, blackjack, baccarat or a game-show variant — and place bets through an on-screen interface while watching the action unfold. Minimum and maximum bet limits vary by table. The experience is designed to replicate the feel of a physical casino while playing from your mobile or desktop in Karachi, Lahore, Islamabad or wherever you happen to be.

isd7 sources its games from established software providers whose Random Number Generators (RNGs) are subject to testing and certification as required by the applicable operator licence. Slot and table game outcomes are determined by certified RNG systems, and live casino results are governed by physical elements — real cards, real roulette wheels — streamed in real time. The specific certifications applicable to each game are governed by the operator's licence terms.

A wagering requirement — sometimes called a playthrough requirement — specifies how many times you must wager bonus funds before they can be converted to withdrawable cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in eligible bets before requesting a withdrawal of the bonus-derived winnings. The specific multiplier, eligible games and time window are stated in each bonus's individual terms and conditions.

No — bonus funds are subject to wagering requirements before they become withdrawable. Your cash balance and bonus balance are tracked separately on your isd7 account. Cash deposits that are not linked to a bonus can generally be withdrawn at any time, subject to standard verification checks. If you are unsure whether a particular balance is free to withdraw, check the wallet section of your dashboard or contact support for clarification before submitting a withdrawal request.

Most promotions on isd7 are claimed either automatically upon meeting the qualifying criteria (such as making a minimum deposit of PKR 1,000 during a promotional period) or by entering a promotional code at the point of deposit. The Promotions page in your dashboard lists currently active offers along with the specific claim method for each. If a bonus does not appear in your account after meeting the requirements, contact support within the stated claim window.

Yes. All isd7 bonuses carry an expiry date or activity window, which is clearly stated in the individual bonus terms. If wagering requirements are not completed within this window, the bonus and any associated winnings are forfeited. It is important to read each offer's terms before opting in so you understand the timeline. Expired bonus funds cannot be reinstated, so plan your play accordingly if you choose to accept a time-limited promotion.

isd7 provides a comprehensive set of responsible gambling controls accessible from your account dashboard. These include deposit limits (daily, weekly, monthly in PKR), loss limits, wager limits, session time limits, reality-check reminders, cool-off periods and self-exclusion options ranging from one month to permanent. All limit reductions take effect immediately; increases are subject to a mandatory cooling-off period. For full details, visit our Responsible Gambling page.

To self-exclude, navigate to the Responsible Gambling section of your isd7 account settings and select the Self-Exclusion option. Choose a period — one month, three months, six months, or permanent. Your access will be suspended immediately upon confirmation, and you will not receive marketing communications during the exclusion period. Permanent self-exclusion cannot be reversed. If you need urgent help applying an exclusion, contact our support team via live chat or email [email protected] and we will act right away.

isd7 does not provide legal advice, and the legality of online gambling for individuals in Pakistan is a matter of local law that users must assess independently. The Prevention of Gambling Act, 1977 and related legislation may restrict gambling activity in Pakistan. isd7 does not hold or claim a Pakistani gambling licence and does not assert that its services are licensed or approved by any Pakistani government body, the PTA, the State Bank of Pakistan or any provincial authority. Users are solely responsible for understanding and complying with the laws in their jurisdiction.

We implement multiple layers of protection against underage access. Age is collected and confirmed at registration, and identity documents — including CNIC for Pakistani users — are reviewed during KYC verification to confirm date of birth. Any account identified as belonging to a person under the minimum age is closed immediately. We also advise users who share devices with minors to keep their isd7 login credentials private and to consider using parental control software on shared devices.

If gambling is negatively affecting your finances, relationships or mental health, please seek help. isd7's support team is available 24/7 and can apply account restrictions immediately. Internationally, organisations such as GamCare, BeGambleAware and Gamblers Anonymous offer counselling, helplines and online resources — availability may vary by location. For users in Karachi, Lahore, Islamabad, Rawalpindi or elsewhere in Pakistan, we recommend consulting a qualified mental health professional in your area. You can also contact us at [email protected] for confidential assistance.